Fawkner Wholefoods Collective Privacy Statement
Table of Contents
Fawkner Wholefoods Collective is committed to providing quality products and services to you and this statement outlines our ongoing obligations to you in respect of how we manage your Personal Information.
For more information about privacy, go to The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include:
- names
- the suburbs our
users live or work in - email addresses
- and phone numbers.
This Personal Information is obtained in many ways including:
- correspondence
- by telephone, by email
- via our website www.fawknerwholefoodscollective.com.au
- from media and publications (e.g. social media)
- from other publicly available sources
- from cookies
- and from third parties.
We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our funding bodies (this information is de-personalised – we don’t disclose your personal information to any other
individual or organisation without your permission), and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or
disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information is not collected or used by Fawkner Wholefoods Collective.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (we may get Personal Information from The Open Food Network if make an order, for example). In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in
client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Fawkner Wholefoods Collective will not charge any fee for your access request.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your
Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
FWC Privacy Statement Updates
Our Privacy Statement may change from time to time – the statement is is available on our website and can be accessed via the below URL:
http://www.fawknerwholefoodscollective.com.au/privacy-statement
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Email: fawknerwholefoodscollective@gmail.com
Or in person at our distributions days at the Fawkner Bowls Club (2 Creedon St, Fawkner VIV 3060): See our website calendar for scheduled distribution days.